Our Product Pick
Primera Technology (Plymouth, MN) has premiered its desktop full-color label and tag printer with RFID, designated the RX500. Measuring 10.4 in. (W) x 15.3 in. (D) x 7.1 in. (H), weighing 7 lbs., the 4" RX500 employs inkjet technology and accommodates roll-fed or fan-fold media, with automatic, built-in encoding of RFID. It has maximum print speed of 2.5 in./64 mm per second and resolutions of 600x600, 1200x1200, and 4800x1200 dpi. As O/S, it requires Windows 7/8/10+ or Mac OS X 10.9+. As print length, suitable for file folders, apparel tags, and temporary name badges, it has the range of 0.75 in./19 mm to 24 in./610 mm, with 5-in./127-mm maximum media roll diameter. It ships with design software, BarTender UltraLite by Seagull Scientific (Bellevue, WA).
Model RX500 Inkjet Printer From Primera
Shift4 Bellies Up to Bar
A relationship between processor Shift4 Payments and hospitality guru and star of "Bar Rescue," Jon Taffer, now extends training for end-user customers. As such, it reduces the price for Taffer Virtual Teaching, an online course with video modules, to $49 per month (from $99). It's now offered in the marketplace section of Shift4's Lighthouse Business Management System. (Above and beyond payments, of course, Shift4 addresses hardware and software for leading brands in POS: Harbortouch, Restaurant Manager, POSitouch, and Future POS.)
A library at Taffer Virtual Teaching has strategies on how to drive more revenue by obtaining new customers as well as increasing their spending and length of stay, emphasized Shift4 Payments. It also includes testing, and upon successful completion, possible differentiation in the employment market, via "Taffer Certification." (Introduced in August, the Lighthouse Business Management System also incorporates so-called "Smart POS" tools fashioned by Taffer.)
"Jon Taffer is much more than just a television personality. He is the leading expert in the food and beverage industry with a long resume of impressive accolades," stated Jared Isaacman, CEO of Shift4 Payments (Allentown, PA). "His management methodology, called 'Reaction Management,' has become the gold standard of the industry and he has successfully turned around hundreds of floundering bars and restaurants with his proven approach. This exclusive offering gives our customers access to Jon's invaluable expertise 24/7, 365 days per year."
Advice From Jon Taffer and Shift4 Payments
VAR Grabs Grubbrr
A fast-growing player in payments/POS for the SMB, TouchSuite, has purchased self-service kiosk developer Grubbrr. Addressing restaurants, stadiums, movie theaters, and golf courses, Grubbrr said it will use the capital to complete its integration of advanced artificial intelligence and facial recognition technologies. It will also enhance its sales, marketing, and support operations. Both firms are based in Boca Raton, FL.
"Every consumer has been to a McDonald's and has seen the efficiencies of their self-order kiosks," indicated Sam Zietz, CEO for TouchSuite. "Grubbrr's platform enables businesses of any size to have access to similar ordering technologies without having to invest tens of millions of dollars like McDonald's. We're very pleased to work with the team at Grubbrr to help fulfill their entrepreneurial vision."
"We believe TouchSuite is the ideal partner for Grubbrr to drive national adoption of our proprietary kiosk-centric platform," enthused Niket Dhruv, COO for Grubbrr. "We are excited to continue our rapid growth as well as develop more innovative technology for our client base." As functionality for self-service, Grubbrr may integrate food ordering, bar service, pay-at-the-table, and kitchen operations. As hardware partners, Grubbrr lists CRS, Inc. (St. Paul, MN) and Zivelo (Scottsdale, AZ). As one customer, there's Golden Chick with 180 sites.
Adding Self-Service to Payments/POS at TouchSuite
Worth Your While
NRF's Big Show
ALL IN THE FAMILY
Bixolon Mo' Mobile
Bixolon America (Gardena, CA) has shipped its new 3" mobile thermal label printer, the SPP-L3000. In dimensions of 4.7 in. (W) x 6.3 in. (L) x 3 in. (D), weighing 2 lbs. with battery and paper, the SPP-L3000 has maximum print speed of 5 in./127 mm per second at 203 dpi. It offers Bluetooth (Version 4.1 Classic/LE/MFi), Wi-Fi (802.11a/b/g/n), NFC, USB 2.0, and Serial I/O's, with support for iOS, Android, and Windows O/S.
As additional features, the SPP-L3000 furnishes adjustable media guide, splash-proof design, easy-to-open peeler, display LCD, an IP-54 rating for moisture and dust, and 7-ft./2.1-m drop resistance. As programming languages, there's SLCS, BPL-Z, and BPL-C, with "Smart Media Detection" and "Anywhere Anyfont." As software for label design, Bixolon cites its own free-of-charge Label Artist and Label Artist Mobile, as well as BarTender and BarTender UltraLite by Seagull Scientific (Bellevue, WA). As expected, it accommodates linerless media.
"As a global leader in portable printing, Bixolon is striving to continuously extend its product portfolio," projected Alberto Hwang, GM of Bixolon America. "The SPP-L3000 is the latest mobile printer from Bixolon aimed at the logistics market due to its robust design, industry-standard functionality, and flexible technical support and service. It enables customers to easily integrate mobile printing into their application." Now available for pre-order, the SPP-L3000.
Bixolon's SPP-L3000 Label Printer
Cherry Types TKL
Cherry Americas (Kenosha, WI) has unwrapped its new keyboard, the MX Board 1.0 TKL. In dimensions of 14.6 in. (L) x 8 in. (W) x 1.4 in. (H), and weight of 1.6 lbs., without ten key/number pad, it frees up desk space, noted Cherry. It features the company's MX "Gold Crosspoint" key switches, dimmable white backlight, laser-etched keys, additional feet for non-slip grip, and an illuminated USB plug for PC and Mac. Input errors are prevented by anti-ghosting technology and N-Key rollover function, with unauthorized access limited by Win-Key Lock.
"The new keyboard would be a great addition for companies operating in small office spaces or for professionals on the move," reflected Chad Vendette, Director of Marketing at Cherry Americas."Our research shows that the need for compact office equipment has never been higher than it is right now. We are responding to the market trends."
Cherry's MX Board 1.0 TKL comes with two-year warranty, compliance with standards of cURus, CE, BSMI, and FCC, at an MSRP of $99. A master package of 10 Cherry MX Board 1.0 TKL is also available. A full range of keyboards, with touchpad, biometrics, and MSR for retail and POS, are offered to the channel under the brand of Cherry's 686 Series.
Cherry's MX Board 1.0 TKL Keyboard
A Trail of Breadcrumbs: Upserve
Upserve, formerly Breadcrumb, has unveiled its new Upserve POS for Android O/S. Addressing the restaurant industry, Upserve POS for Android has integrated payment EMV, and, as another first for Upserve, may be hardwired via Ethernet. It complements Upserve POS for iOS.
"The launch of Upserve POS for Android is the first in a line of new products and features coming in 2019 that meets the needs of the modern restaurant and will help our customers thrive," expressed Sheryl Hoskins, the new CEO of Upserve (Providence, RI). "I'm delighted to so quickly implement these new products built on the direct feedback of our customers." Hoskins replaces Founder and CEO Angus Davis, who will serve as Strategic Advisor to the Upserve Board.
As hardware, Upserve POS for Android has chosen Elo (Milpitas, CA). "A purpose-built, industry-grade device is a great option for owners," observed Dave Hoffman, VP of Corporate Development at Upserve. Over 100,000 restaurants currently employ Upserve, serving more than 36 million meals per month, and processing $12 billion in annual sales. On its website, integrators and resellers are solicited by Upserve.
Upserve POS for Android O/S
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To the Lighthouse (With 7shifts)
Another integration for Lightspeed POS (Montreal, Canada), in the form of workforce management platform for restaurants, 7shifts (Toronto, Canada). In its package, 7shifts offers scheduling, communication, time-clocking, and so-called "employee engagement" functionality. It has an end-user base of 250,000 restaurant professionals. As effectiveness, it cites accuracy of 95% in the forecast of shift requirements and 80% in the reduction of time spent scheduling.
"Proactive labor cost control and insights are quickly becoming the differentiating factor between restaurants that grow and those that stagnate," counseled Jordan Boesch, 7shifts CEO. "We are thrilled to partner with the forward-thinking team at Lightspeed to provide restaurateurs with simple, intuitive solutions to help solve staffing and labor management issues." A strong roster of brands of POS are served by 7shifts, ranging from tablet upstarts (e.g., Cake, Toast, Rezku) to terminal stalwarts (e.g., Squirrel, NCR/Aloha, Oracle/Micros).
"Our robust partner ecosystem contributes to our customers' success, so we continually look to work with innovative partners that provide extended value and help our customers flourish," mused Peter Dougherty, Director of Partnerships at Lightspeed. "7shifts is yet another great addition to the Lightspeed Partner Network, allowing us to offer our restaurant customers stellar scheduling and labor management tools." Founded in 2005, Lightspeed has grown to over 650 employees. It plans its IPO, expecting $200 million to $1 billion, in 2019.
Lightspeed Adds Workforce Management
The Florida Project
A pathway to payments runs through Net Element (Miami, FL) and PAX Technology (Jacksonville, FL). It combines new Netevia Light POS software by Net Element with the A920 and A80 "smart" payment terminals by PAX. "Our robust application and PAX's powerful hardware will enable business owners to process payments with greater ease and more flexibility," declared Vlad Sadovskiy, President of Integrated Payments for Net Element.
As delivery, the two partners note that current end-users of the A920 and A80 by PAX may download Netevia Light POS. In addition, another subsidiary of Net Element, named Unified Payments, will distribute the bundle. (As readers may know, Net Element also supplies its cloud-based software for restaurants and retail in the SMB, dubbed Aptito.)
As ancillary benefits of Netevia Light POS, in addition to its payment functionality, Net Element lists easy set-up, real-time reporting, inventory management, tip adjustment, customer loyalty, and on-screen signature capture. A back-office component, Netevia HQ, is offered. As O/S, both the A920 and A80 by PAX run Android, with color touchscreens and Payment Card Industry (PCI) PTS 5.x Certification.
A80 Countertop Payment Terminal by PAX
HighJump (Minneapolis, MN) has enhanced its multi-carrier shipping solution for small parcel and less-than-load shipments (LTL), entitled HighJump Ship. A quartet of improvements are noted: (1) global expansion, adding more than 200 national and regional parcel carriers in more than 70 countries; (2) enhanced codes and labeling compliance with Haz-Mat; (3) extended shipping and exception rules functionality, including customer class, zones, handling fees, and upcharges; and (4) visual clues with real-time notifications for shipping accuracy. It follows release of the advanced HighJump Warehouse Control Solution in October. "The evolution of HighJump Ship brings powerful capabilities to control, simplify, and globalize last-mile delivery," emphasized Sean Elliott, Chief Technology Officer at HighJump. "As one of many planned innovations from HighJump, these new offerings drive efficiency and connectivity for our customers' supply chain of today and tomorrow."
HighJump Extends WMS
Up in Smoke
Only five companies (out of the total of 44) sell 80% of software designed for cannabis POS.
-BioTrack (Fort Lauderdale, FL): 28%
-Green Bits (Portland, OR): 26%
-Flowhub (Denver, CO): 12%
-MJ Freeway (Denver, CO): 8%
-Adilas (Chandler, AZ): 5%
Source: A survey of 1,500 marijuana dispensaries and retailers, or half the licensed market in the U.S., conducted by Cannabiz Media
Elo's Spa Day
An interesting new bundle from developer DaySmart Software (Ann Arbor, MI) and touchscreen supplier Elo (Milpitas, CA). It features four popular service packages by DaySmart: Salon Iris (nail and beauty salons), Orchid (day and medical spas), 123Pet (pet grooming and kenneling), and InkBook (tattoo and piercing studios). Each delivers scheduling, inventory, customer engagement, and POS. As hardware, Elo's PayPoint for Android and PayPoint Plus for Android are certified.
DaySmart recently released "Premier" editions of its software, which include unlimited end-users, recurring marketing campaigns, and 2,000 text and 10,000 e-mails per month, as well as access to DaySmart's support and training team. This "all-in-one" bundle, or Premier, costs $149 per month, and furnishes integrated credit card processing via CardConnect (King of Prussia, PA), part of First Data Corporation. A choice of desktop and cloud delivery are offered by DaySmart.
"For the last 20 years, DaySmart has been committed to facilitating small business growth through the power of our industry-specific software and expertise," espoused Jeff Dickerson, CEO of DaySmart. "Our new integration with Elo's touchscreen solutions will take this commitment a step further, providing entrepreneurs and business owners with a multi-faceted solution to save time and make running their businesses easier, at a predictable and affordable monthly cost." A winner on the Inc. 5000 list for eight consecutive years, DaySmart.
A Bundle of DaySmart Software and Elo's PayPoint
Honeywell Gets the Biz
Honeywell Safety and Productivity Solutions (Fort Mill, SC) has tied its voice-directed warehouse system, Vocollect, to SAP Business One. A popular system for Enterprise Resource Planning (ERP), SAP Business One addresses warehouse operations, logistics, and order fulfillment. A bundled solution will be offered with Honeywell's Guided Work Solutions, part of Vocollect, and SAP Business One. It was previewed at the recent SAP Biz.ONE Conference in Orlando, FL.
Integration with SAP enables workers to more easily perform specific warehousing tasks, such as picking, receiving, put-away, packing, and shipping inventory. As example, when work orders arrive via SAP Business One, Honeywell's Guided Work Solutions translates that order into a set of optimized interactive voice commands so work carries on with hands and eyes free to concentrate on the workflow, not the screen. It runs on devices, including mobile computers by Honeywell, with the Android O/S.
"For more than 20 years, distribution centers globally have achieved significant productivity and accuracy gains by empowering their workers with voice solutions from Honeywell Vocollect," elaborated Bill Birnie, GM of Voice Solutions for Honeywell Safety and Productivity Solutions. "With our new Guided Work Solutions, we can help small- and medium-sized enterprises smoothly and quickly deploy the same voice-directed technology used by some of the world's largest and most complex fulfillment operations." At present, one million workers use Honeywell Vocollect in distribution centers (DC's) worldwide.
Honeywell and SAP Help ERP for the SMB
[Editor's Note: In late November, Honeywell announced it will relocate its global corporate headquarters from Morris Plains, NJ, to Charlotte, NC. Also, headquarters of its Safety and Productivity Solutions will relocate from Fort Mill, SC, to Charlotte, NC. A cited factor: the recently passed North Carolina Job Development Investment Grant.]
How Was Your Meal?
A partnership between Omnivore (Hayward, CA) and Yumpingo (New York, NY) seeks to provide deeper intelligence for the full-service restaurant segment. It draws guest feedback from Yumpingo into the third-party platform of Application Programming Interfaces (API), and thereby the POS, via Omnivore. A thin handheld computer in leather casing, replacing the credit card reader, is offered by Yumpingo. All data may be used to optimize menu development and streamline service, according to the two parties.
"Gone are the days of managing restaurant operations by 'gut feel.' The winners will be those who are able to unify and synthesize data gathered by today's advanced technology," maintained Gary Goodman, Founder and CEO of Yumpingo. "We now have the ability to offer near-immediate guest feedback on exact menu items and servers. Making Yumpingo available to thousands of restaurant locations through Omnivore's API enables the opportunity for monumental change in how operators manage staff training and compensation, marketing, and menu development through specific and timely guest feedback."
"We're very fortunate to have become the go-to API for POS systems in the restaurant space. Many of the leading restaurant technology companies in the areas of delivery, loyalty, online ordering, payment, and more, are finding rapid success using our platform," exclaimed Mike Wior, Co-Founder and CEO of Omnivore. "Yumpingo has been extremely successful internationally with its guest review technology, and we are excited to remain strong partners as the technology makes its debut in the U.S." (FYI: In October, Yumpingo launched for TGI Friday's.)
Gathering Data to Optimize Restaurant Operations
Key Advertiser Links
Keyboards & Mobile POS
Mounts for POS
Aptos Clothes Michael Kors
Aptos (Atlanta, GA), one of the leading apparel ISVs, will install its "next-generation" Aptos ONE platform for Michael Kors. A pilot program will initially focus on mobility, and move on to so-called "microservices-based" retail across in-store and online touchpoints. A major name in upscale fashion, including ready-to-wear, jewelry, footwear, and fragrance, Michael Kors has 350 stores in 43 U.S. States. Also, it has digital flagships across North America, Europe, and Asia.
"While the initial pilot deployment is focused on making the sale anytime and anywhere with a mobile device, ultimately we will be looking at how the Aptos ONE platform can create a foundation to innovate faster, unify and streamline core commerce and customer engagement capabilities, and differentiate the shopping experience at Michael Kors," reported Dave Kardesh, CIO at Michael Kors."We were impressed at how the Aptos ONE platform sits alongside and augments our current Aptos POS to create an extensive, flexible, and scalable technology ecosystem with its cloud-native, Application Programming Interface (API)-driven approach to deploying enterprise-class software." (At present, more than 1,000 retail brands employ Aptos, which spun off Epicor Software Corporation in 2015.)
According to Noel Goggin, Aptos CEO, the introduction of Aptos ONE reflects the belief that, in today's retail environment, the retailers that will succeed are those that can innovate at the pace of consumers' evolving shopping and social patterns. "With Aptos ONE's flexible deployment models, shared microservices, dynamic application updates, and real-time platform management tools, retailers will finally be able to keep up with consumers," he expounded. In order to pursue the need for "living, dynamic" software, which "spans technology stacks," Aptos established its R&D Division, Aptos Labs, in 2017.
A Pilot Program for Aptos ONE at Fashion Retailer
Entering the Gift Shop
Mi9 Retail (Miami, FL) will deploy its store management platform for the largest provider of hospital gift shops in the U.S. Established in 1981, Lori's Gifts has approximately 400 locations in 39 States. A fast-growing omnichannel solution, Mi9 Retail addresses merchandising, business intelligence, and customer engagement, in addition to POS. As partners, it includes Epson America (Long Beach, CA), HP (Palo Alto, CA), Toshiba Global Commerce Solutions (Durham, NC), and Zebra Technologies (Lincolnshire, IL).
"We looked at numerous vendors and Mi9 Retail was the only one that offered a wide range of features, including a powerful built-in allocation engine, an inventory daybook, and more, and that could meet our budget and aggressive timeline," relayed Mike Kriesman, CIO of Lori's Gifts. "Mi9 Retail showed a strong willingness to partner with us and understood the complex and unique retail environment into which our brand is evolving. Their scalable solutions offer the flexibility needed to fit our needs today, and well into the future."
In October, Mi9 Retail also acquired one of the largest software and digital media companies for grocery and consumer packaged goods: MyWebGrocer (Colchester, VT). It strengthens Mi9 Retail's offering in such verticals with new e-commerce, order management, and click-and-collect functionality. It also brings investment from middle-market private-equity firm, HGGC (Palo Alto, CA). "Mi9 has a proven track record of successfully integrating best-of-breed retail technology companies, so adding MWG is a natural step for the company," suggested Rich Lawson, CEO and Co-Founder of HGGC.
Mi9 Retail Deployed at Lori's Gifts in Hospitals
Don't Cash Out Just Yet
-94% of consumers say they are likely to use cash in the next six months.
-92% of consumers want choice in the method they use to pay retailers, restaurants, and professional service providers.
-81% of digital users, and 84% of all respondents, always try to keep cash on hand.
-73% of consumers use cash regularly, despite an increase in digital payment apps and mobile payment solutions.
-67% of consumers believe laws and ordinances should restrict retailers, restaurants, and professional service providers from rejecting cash payments.
-65% of people prefer to receive cash from friends when owed money.
-61% of consumers say they use cash to help them stay on budget.
-"New payment options are not significantly shifting U.S. consumers' payment behavior--mobile and app-based payments are primarily shifting form factors, from card to phone, without significantly impacting cash payments," concludes provider of ATMs, Cardtronics.
Source: "2018 Health of Cash Study" conducted by Cardtronics (Houston, TX)
A Lifetime in AIDC
AIM (Pittsburgh, PA), the worldwide industry association for the automatic identification/data collection industry, has honored Clive Hohberger with its Lifetime Achievement Award. As VP of Market and Technology Development for Zebra Technologies (1990 to 2008), Hohberger received 12 patents and started Zebra's RFID Business.
A focus on use of AIDC in healthcare followed, with firms such as Abbott Laboratories, Blood Center of Wisconsin, United Network for Organ Sharing, and Midwest Medical Technologies of America. He served as Chairman of the Board for AIM from 2008 to 2011.
"I can't think of anyone more deserving of this special recognition," proclaimed Dave Coons, VP of Software and Advanced Solutions for Zebra Technologies (Lincolnshire, IL), and AIM Board Member. "His selfless dedication to the advancement of standards and science within the AIDC industry have enabled enterprises to improve efficiency, reduce waste, and save lives."
Beamed Up at Bematech
Bematech (Bethpage, NY) has elevated Fabio Romano to the position of Country Executive Manager for North America (N/A) and Latin America (L/A). He previously served as Software Development Manager for Bematech N/A (2015 to 2018), Senior IT Project/Product Manager for Bematech S/A (2014 to 2015), and Global IT Project Manager for Bematech S/A (2007 to 2010). He also has experience from Dell Computers, HCL Technologies, Accenture, and Oracle. Recently, he was chosen to attend the Executive Leadership Program at the Haas School of Business at University of California at Berkeley.
"Fabio is a natural fit for this role," contributed Christian Silva, General Director of Bematech (Sao Paulo, Brazil). "His combination of the software knowledge behind our KitchenGo platform, along with his time spent within Bematech, and also experience gained externally working with many blue chip companies, will bring him great success in meeting the business goals we have set forth for the product range in 2019 and beyond." He replaces Juliet Derby, former President of Bematech International.
Bematech launched its KitchenGo "alle" earlier this year, the first independent software for Kitchen Display System (KDS) developed for iOS. It joins KitchenGo Ticket and Android O/S KitchenGo Premium. As the successor to Logic Controls, Bematech has long been one of the channel leaders in KDS and POS. Its future roadmap includes integrating wearable devices, order tracking, and customer geo-location, it stated.
Fabio Romano, Country Executive Manager, North America and Latin America, Bematech
Just Envysion the Revenue
Envysion (Superior, CO), one of the leaders in video services for loss prevention, has engaged Scott Tubbs as its Chief Revenue Officer. An experienced executive in our industry, Tubbs previously served as SVP of Retail at Ingenico (2011 to 2018). Earlier roles include Director of Strategic Accounts/Retail and Transportation at Hand Held Products/Honeywell (2005 to 2011), and GM of the Retail Business Unit at Verifone (1994 to 2005).
"The wealth of talent and expertise that Scott brings to Envysion is exactly what we need to take our growth to the next level," commented Calvin Quan, CEO at Envysion. "His broad skillset will help bring Envysion's Solution Suite into new markets while continuing to build in areas we've already established. We couldn't be happier to welcome Scott to the team." (As target markets: c-stores and retail.)
"Envysion has created a great company culture and work ethic, and I'm thrilled to be joining the team," volunteered Tubbs. "The growth potential in managed video services is enormous, and Envysion's flexible software solution and customer focus provide a foundation that I look forward to building upon." At present, Envysion has 18,000 installations--primarily in quick-service restaurants--in North America.
Scott Tubbs, Chief Revenue Officer, Envysion
A Long Bench at Barcoding
A brace of industry veterans has joined VAR Barcoding, Inc. (Baltimore, MD), including Jean-Pierre Joassin, as IoT/RFID Enterprise Solutions Engineering Manager, and James Hill, as RFID Field Engineer. As background, Joassin served as Senior Project Engineer, then Manager of Professional Services for Mojix (2012 to 2018); Project Manager/Systems Engineer for the Enterprise Solutions Group at Zebra Technologies (2007 to 2012); and Project Manager/Systems Engineer for WhereNet (2006 to 2007). In his background, Hill served as RFID Project Manager for RR Donnelley (2016 to 2017); Solutions Architect for Datamax-O'Neil/Honeywell (2010 to 2016); and RFID Sales Engineer for Zebra Technologies (1999 to 2008).
In addition, Barcoding, Inc. has enlisted Charles Pate as Consumables Specialist and Renee Robertson as Account Manager. "Our staff is central to our growth," remarked Shane Snyder, President of Barcoding, Inc. "Through these strategic staff hires, we are positioned to continue to grow and provide our current and future clients with the solutions they need to run their businesses more efficiently while increasing connectivity and accuracy." In 2018, Barcoding, Inc. placed 321 on CRN's Solution Provider 500.
New Hires at Barcoding, Inc.: Jean-Pierre Joassin, IoT/RFID Enterprise Solutions Engineering Manager, and James Hill, RFID Field Engineer
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