Week of May 7, 2012
Michael Kachmar, Editor

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This Week’s Product Pick

Honeywell Scanning & Mobility (Ft. Mill, SC) has released its Optimus 5900 RFID mobile computer. Equipped with UHF RFID reader for EPC Gen2 and ISO 18000-6B tags, as well as Adaptus Imaging Technology, Optimus 5900 streamlines both forms of inventory management into one sleek, compact device, according to the vendor. Notable features include 3.5-inch screen, resistive touch panel, 28-key keyboard for accurate data entry, and wireless communications. The device may be operated with or without removable handle and its lightweight form factor was designed for use over an extended period of time. “Introduction of Honeywell’s first RFID mobile computer showcases our commitment and dedication to improving worker efficiency and enterprise profitability in the retail industry,” stated John Waldron, President of Honeywell Scanning & Mobility. “Adding to our robust mobile computing portfolio, the Optimus 5900 RFID offers immediate visibility and cost savings to soft goods retailers.”

Optimus 5900 RFID Mobile Computer

Janam

COMPANY BUSINESS

NCR Quickens Silver Message

NCR Corporation (Duluth, GA) will mount an expansive effort to recapture the low-end POS market it abandoned in the 1960s, and in so doing, counter the sudden tide of POS flowing downhill from consumer electronics. Now in soft launch, first unveiled at the National Retail Federation Show in January, so-called NCR Silver hopes to marry taking payment, which anyone can do these days, apparently, “with the things you really need to run your business,” in the description of Chris Moreira, GM of NCR Silver, “including inventory and sales tracking, exporting to your accounting package, and advanced marketing and e-commerce tools.” All the stuff POS providers bring to the table.

First out of the gate: NCR’s Silver Tablet bundle, which surrounds Apple’s iPad with cash drawer, receipt printer, mounting stand, and accessorized magnetic-stripe reader (MSR). Silver Tablet uses wireless to print receipts and kick the cash drawer. If portability is needed, store personnel can e-mail receipts to customers or carry Bluetooth printers on their belt. This set-up comes branded by NCR through its resellers--excluding the iPad, of course, which is another story. NCR Silver Tablet has been introduced at NCR partner events over the past several months, with payment processor sales organizations also brought into the conversation.

Targeted at businesses well south of where NCR’s CounterPoint plays, under $1 million in sales, most likely, NCR Silver gets delivered through Software-as-a-Service. Right now, in market testing, its package of POS, inventory, customer relationship marketing, maintenance, and warranty costs $79 per month, although Moreira noted that could change. “We know our VARs are making very little money trying to sell PC-based systems in this space,” Moreira told RRN.Com, “so this allows them to sell to more low-end customers.” Following establishment of the Silver Tablet, NCR plans to follow up with its Silver POS Terminal later in the year, he confirmed, at which point two-tier distributors should figure into the equation. RRN.Com readers, incidentally, may remember Moreira as Director of Marketing for Specialty Retail at Radiant Systems, which NCR bought.

“It’s obviously an opportunity to make money on the hardware, which has margin, as well as residuals from the SaaS business,” Moreira responded when questioned about the impact on the channel. “NCR Silver won’t require much in the way of technical services since it has been designed from the ground up to be user-configurable. But we do think there will be an opportunity to sell business services. For instance, to demonstrate the benefits of gift card programs, or help merchants organize their inventory, or integrate our upcoming e-commerce tool. That’s where the best opportunities will be.”

Silver Tablet Bundle From NCR

Boarding the Xpient Xpress

Xpient Solutions (Charlotte, NC) has streamlined its retail software for the quick-service and fast-casual restaurant markets and enlisted Partner Tech USA (Irvine, CA) as its exclusive hardware partner for the new product. Dubbed Xpient Xpress, this package targets independents and chains not requiring extensive system customization. Encompassing POS, inventory, scheduling, and back office, Xpient Xpress includes PA-DSS validated payment processing, conversational ordering, and special features such as allowing the system to convert to the counter operator’s language on log-in and changing language on the fly for the kitchen video system to accommodate the kitchen staff. It will be bundled with the high-power, all-aluminum PT-6215 and SP-800 POS terminals from Partner Tech USA.

“Xpient Xpress is uniquely positioned for the QSR and fast-casual markets,” proclaimed Christopher Sebes, CEO/President of Xpient Solutions. “For the past three years we have engaged in a limited, closely monitored release of Xpress, refining its functionality and assuring its reliability in live environments. Our investment has proved our '3E' concept: easy to configure and deploy, essential functionality, and efficient to manage and support.”

“By engaging Partner Tech as the exclusive distributor of Xpient Xpress, we have selected a partner with a reputation for design innovation and hardware durability,” Sebes continued. “The bundled solution will arrive with software preloaded, creating greater efficiencies in the staging and deployment cycles. We are very excited about simplifying the preparation and delivery process for U.S. resellers.” Under this agreement, Xpient will handle reseller recruitment, training, and support of the software, and Partner Tech USA will fulfill orders for the bundled package with hardware, RRN.Com was told by John Tata, EVP of Business Development and Marketing at Xpient.

Xpient Xpress Order Entry Screen

 

Worth Your While

Solutions Partner Invitational
Ingram Micro Data Capture/POS
May 15-17
San Diego

NACStech
National Association of Convenience Stores
May 21-23
Nashville, TN

VARTECH Canada
BlueStar
June 4-5
Toronto

HITEC 2012
Hospitality Financial and Technology Professionals (HFTP)
June 25-28
Baltimore

RetailNOW 2012
Retail Solutions Providers Association (RSPA)
July 29-August 1
Las Vegas

VARTECH US/LATAM
BlueStar
October 5-8
Bahamas Cruise

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ALL IN THE FAMILY

Datamax-O’Neil Turns Pro

Datamax-O’Neil (Orlando) has shipped its E-Class Mark III Professional series of thermal desktop label printers, with the product in stock at the vendor’s major distributors. Datamax-O’Neil debuted its next-generation E-Class Mark III early last year, and announced four models: Basic, Advanced, Professional, and Professional Plus. Intended for more complex printing requirements and the highest level of functionality, E-Class Mark III Professional expands upon the Mark III Advanced by offering features such as graphical display with navigational menu interface, real-time clock, audible alarm, USB host connectivity, faster print speed of six inch/second at 203 dpi and five inch/second at 300 dpi, and optional wireless LAN and Bluetooth communications.

“The E-Class Mark III Pro series is the most advanced desktop printer on the market, with the highest performance, best user interface, and the largest array of communications available,” declared Raul Palacios, Senior Product Manager for Datamax-O’Neil. “It offers all this while maintaining the E-Class Mark III’s three dimensions of value: affordable to own, easy to use, and economical to operate. The Pro is the Lexus of desktop printers, but at Toyota’s price.”

With four-inch print width, E-Class Mark III printers carry popular language emulations, an LCD screen, clear wrap-around window, better accuracy guide technology, and quick loading, non-proprietary media/ribbon capability. A stationary print-head reduces power consumption and the printers accept larger, more economical, 300-meter ribbons that lower the cost of materials. In the physical realm, the E-Class Mark III Pro measures 8 in. (W) x 7.4 in. (H) x 11 in. (D), weigh 5.25 lbs., and employs double wall construction and concentric hinges for ruggedness and durability.

E-Class Mark III Professional by Datamax-O’Neil

HP Will Be Heard

HP (Palo Alto, CA) has presented its HP RP7 family of All-in-One POS terminals, designed for flexibility, performance, and long product lifecycle. This new platform will be offered in three touchscreen versions: 15-inch five-wire resistive, 15-inch projected capacitive, and 17-inch projected capacitive. Power comes from second-generation Intel Quad Core processors with Intel vPro technology (on select configurations) as well as DDR3 RAM and up to two hard or solid-state drives with RAID capabilities. As OS, the HP RP7 supports Windows 7 Professional, Windows Embedded POSReady 7, and Windows Embedded POSReady 2009. An impressive array of ports has been assembled.

“The HP RP7 provides associates with all of the capabilities of a traditional retail system in a streamlined, space-saving design,” HP said in its launch package. It allows customers to choose among the features that best meet their needs, including screen size, mounting options, and peripherals such as magnetic-stripe reader (MSR), fingerprint reader, and webcam in support of online/remote customer service--with connection points on all four sides of the display. Retail-hardened by HP, the RP7 employs bezel-free edges and unique dual-hinge base that allows for adjustment of tilt and height for maximum comfort.

“The HP RP7’s highly customizable features allow it to easily integrate into various retail environments, including hospitality, enabling merchants to provide more engaging and seamless shopping experiences to customers,” stated Ray Carlin, VP of Retail Solutions for HP. “The RP7 is an exceptional addition to HP’s portfolio of POS solutions.” In conjunction with the RP7, HP has rolled out its L6015 and L6017 retail capacitive touch monitors as well as its 10-inch non-touch L6010 customer-facing display.

HP RP7 POS Workstation in One of Many Configurations


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Week of April 16

CERTIFICATION

MAXSticky Situation for Citizen

Printers from Citizen Systems America (Torrance, CA) have been certified to work with MAXStick thermal paper from MAX International (Lancaster, PA). These linear-free, adhesive-backed papers, offered in roll widths of 58 mm, 80 mm, and 112 mm, stick to virtually any surface and leave no residue when peeled off and reapplied. Citizen’s CT-S600 and CT-S800 POS printers, CMP-20 and CMP-30 mobile printers, and CL-S barcode printers have all been approved for use with this specialty media.

Repositionable paper has applications across industries served by RRN.Com readers. In hospitality, receipts can be applied on “to go” orders, eliminating the need to staple receipts to bags. For delivery applications, receipts with handling instructions, directions, and even maps can be printed and fastened to the box. In warehousing, labels can be assigned to tote bins and easily removed after the order is fully picked. “The applications are truly endless,” said Mike Vigunas, President of MAX International.

MAXStick costs more than standard thermal product, but reduced waste and increased customer retention quickly offsets the difference, according to the paper supplier. It encourages end-users to work with knowledgeable VARs to make sure printer, software, and paper are compatible and to determine which of several adhesive patterns (center, side edge, chevron pattern, or full surface) best suits their needs. In addition to MAXStick, MAX furnishes the complete roster of specialty paper products for ATM, POS, kiosk, financial, and medical applications.

Liner-Free Adhesive Thermal Paper From MAX International

ISVs Bloom at Pioneer POS

Endorsements from ISVs have brightened these spring days for Pioneer POS (City of Industry, CA). First, KIS Software (Brandon, FL) has approved two of Pioneer POS’s All-in-One terminals, the S-Line and Stealth-M5, for use with its MicroSale restaurant package. Another foodservice player, Biztracker POS, part of All Biz Software (Seminole, FL), has given its blessing to the Pioneer POS S-Line. “Certification by these two industry leaders adds to our increasing presence in the hospitality industry,” relayed Michael Flores, Business Development Director for Pioneer POS, which embeds an Epson thermal receipt printer in the S-Line.

Nathan Dees, who evaluated the Pioneer POS terminals at MicroSale, commented that the “S-Line comes apart quite easily for servicing and has very fast operation due to its Dual Core Celeron processor, perfectly suitable for both quick/counter service or fine dining establishments. I also liked the integrated printer since it is hard to go wrong with an Epson.” He went on to add that the Stealth-M5 is “a bit snappier than other Atom-based machines I have tested. Overall, I am very impressed with the Stealth-M5, which, along with the S-Line, seems to be well-built.”

In his testing of the S-Line, Jim Eldred, President of Biztracker POS, noted the value of the dual video output for the rear-facing customer LCD monitors, as well as the overall speed of the unit. “We also found the Pioneer POS website to be helpful with ‘how-to’ videos, from setting up the unit to replacing the hard drive,” he observed. Finally, in more ISV news, POSitive Technology (Germantown, MD) deployed the Pioneer POS Stealth-M7 along with Microsoft RMS for one of the Chrome Hearts boutiques of jewelry, clothing, and furniture. “POSitive has been using Pioneer POS All-in-One touch computers for several years now as our preferred hardware platform,” reported Steven Brightwell, Regional Technology Manager with POSitive Technology.

S-Line by Pioneer POS Advances in Hospitality

Code Corner

Shift4 Corporation (Las Vegas) now supports Google Wallet on four newly integrated Ingenico PIN pads. Google Wallet, as RRN.Com readers know by now, allows consumers with smartphones that support near-field communication (NFC) to tap their phone on the payment PIN pad in order to finish the transaction. Shift4 interfaces for these four new devices--the Ingenico iSC250, iSC350, iPP320, and iPP350--also support swipe-ahead functionality, meaning customers can swipe their cards (or touch their phones) and then enter their PIN (or signature) before the merchant finishes ringing up the order. Once the order is completed, customers simply approve the amount, get their receipt, and are on their way. This new NFC functionality integrates seamlessly with Shift4's existing Dollars On The Net payment processing platform, including the True Tokenization and 4Go features. It is now available to merchants running the most recent version of Shift4’s Universal Transaction Gateway. Significantly, the aforementioned devices are supported with no modification required to the POS system. “We’ve spent most of the last two decades innovating faster, easier, and more secure ways to process payment transactions,” shared Dave Oder, CEO of Shift4. “NFC may well be the future of the payment industry, and we’re happy to make it available to all of our merchant clients.”

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ALLIANCES

Leveling the Platform for Loyalty

A pair of Bostonians, Merchant Warehouse and LevelUp, have joined forces to expand and strengthen their respective mobile commerce capabilities. LevelUp, which draws on consumer smartphones and QR codes for payment, will be integrated into the MerchantWare Transport Platform for transaction processing, thus providing value-add services for merchants and customers, according to the two parties. In addition to loyalty programs, this scheme will feature mobile gifting, released by LevelUp in concert with this new partnership.

“Payment transactions should be simple, flexible, integrated, and secure so merchants and developers can focus on the customer experience,” proposed Henry Helgeson, Co-CEO of Merchant Warehouse, which markets through the POS channel. “Partnerships with great companies like LevelUp will help us elevate the industry while ensuring that merchants and consumers alike can conduct transactions with ease and confidence.” LevelUp transactions will be charged at their normal rate of 2%, with unenhanced payment types remaining the same as they are now, RRN.Com was told by Merchant Warehouse.

“Our partnership will open doors for both consumers and merchants who have not been able to utilize mobile payment capabilities before,” added Seth Priebatsch, who gives his title as Chief Ninja of LevelUp. “With Merchant Warehouse, we are working with a veteran of the payments industry that can help strengthen our loyalty and mobile gifting programs so consumers have the best shopping experience possible.” Recently, LevelUp tied its system to iPad-based POS from Revel Systems (San Francisco), fielded at the Tava Indian Kitchen in Silicon Valley.

Henry Helgeson, Co-CEO, Merchant Warehouse

Yellowfin Adds Service Stripes

Yellowfin Distribution and Data Capture Solutions have formalized an agreement whereby DCS becomes Yellowfin’s services and solutions partner. As first reported in RRN.Com in February, Yellowfin Distribution serves as the exclusive U.S. and Canadian distributor for South Korean-based Bluebird and its Pideon family of mobile computers. Two former employees of Symbol Technologies, now Motorola Solutions, head the operation--John Gibson, VP and GM, and Frank Borghese, VP of Sales--with the self-proclaimed mission to “turn back the clock” and simplify the provisioning process for resellers.

Not coincidentally, the major backer and lead executive of Yellowfin is Joe Teixeira, CEO of Data Capture Solutions. In fact, Yellowfin takes its name from Teixeira's fondness for fishing, and has its facilities in Ellington, Connecticut, where DCS is located. In making this most recent announcement, Mark Piquette, President, DCS Services and Solutions, pointed to the major investment his company has made in new technologies, value-add solutions, and account control. “This partnership with Yellowfin will allow their resellers to leverage our investments,” Piquette said.

“DCS has the flexibility to deliver their services to, through, or for the reseller, so it is the reseller who is in control of how it all works,” related Borghese. “Resellers can know that the investments they have made in their service portfolios are safe when they work with Yellowfin, but at the same time, they can count on us to augment their capabilities when the competitive situation demands it.” Look for Yellowfin to bring on “less distributed products” in areas such as payments, specialized scanning, and store security, in addition to Bluebird.

Data Capture Solutions and Its Technicians Will Support the New Distributor’s Resellers

Key Advertiser Links

Be sure to visit these vendors for the latest in channel products and offers for resellers.

POS & Auto ID Distribution
BlueStar
Wasp Barcode Technologies

POS & Peripherals
FEC/Acrelec
Pioneer POS
Posiflex
POS-X
Touch Dynamic

POS Systems - Hospitality
PAR

Barcode & Transaction Printers
Datamax-O'Neil
Zebra Technologies

Cash Drawers
MMF POS

Data Collection Terminals
CipherLab
Datalogic ADC

Janam Technologies

Data Collection Software
Wavelink

Integrated Payment Solutions
Datacap Systems
Merchant Warehouse
WorldPay US

Keyboards
Cherry, ZF Electronics Corp.

Mobile Marketing & Loyalty
Sundrop Mobile

Receipt Printers
Bixolon America
Citizen Systems America
Epson America
Star Micronics

Repair & Refurbishment
AMCOR Tech Solutions

Thermal Printers
Seiko Instruments USA

Touchscreens & Monitors
TE/Elo TouchSystems

NOTES FROM THE FIELD

CRS: Checks Welcomed Here

Cash Register Services (Lubbock, TX), one of the largest POS VARs in the U.S., has added check cashing technology from Valid Systems (Fort Worth, TX) to its front-counter offerings. CRS has been piloting in 100 stores and will now extend this enhancement to its thousands of customers in grocery. Anchored by Valid’s identification and verification platform, this integrated approach will greatly speed check cashing activities for both customers and clerks, according to the two parties. CRS cites 60 seconds for an enrollment, 30 seconds for repeat customers, and just 2 seconds for the actual decision making process.

“We are very pleased to offer Valid’s advanced check cashing solution to our customers,” commented Steven Watters, CRS President. “Here at CRS, we strive to provide the most sophisticated and innovative answers for our customers, and I have no doubt Valid’s check cashing solution will serve as an answer to customers’ needs.” Benefits include immediate access to cash and the convenience of one-stop shopping, for this “major step forward in retail check cashing,” as described by Valid.

In its installation, CRS has deployed Valid’s RTL200 product, which runs on existing PCs with MagTek check readers and SecuGen fingerprint readers. The system offers cash drawer, ATM, and card load payout, as well as full and non-guarantee risk management programs with Yes/No decision making or manual override. “Valid’s retail product was designed with companies like CRS in mind, offering the safety, cost-effectiveness, speed, and convenience vital to implementation and operation in a multi-store environment,” stated John Templer, Jr., CEO of Valid Systems.

Valid RTL200 Check Cashing Software for Retail

A Big Fish in Mobile Commerce Pond

Modiv Media (Quincy, MA) has been snapped up by Catalina Marketing Corporation (St. Petersburg, FL), which will now move aggressively into the realm of mobile commerce for consumer smartphones. Founded in 2001, Modiv Media has placed its retailer-branded system in over 350 locations, claiming to influence over one million shopping trips per month. This February, Modiv Social was launched, allowing retailers and brands to offer shoppers an integrated mobile coupon wallet that aggregates offers from any source and may be shared through Facebook. Terms of the recent merger were not announced.

“We’ve been watching Modiv for quite some time now,” disclosed Jamie Egasti, CEO of Catalina Marketing. “Their success in driving in-store innovation is unmatched and their ability to deliver an innovative, scalable mobile commerce solution is exactly what retailers are looking for. From comprehensive integration with POS systems, to leveraging loyalty and CRM to influence behavior, this solution integrates perfectly with Catalina and will change how retailers and brands engage and empower consumers.”

“Catalina’s scale, analytics, and content, coupled with proven technology from Modiv, will provide an unmatched mobile shopper marketing solution for large retailers,” suggested Mike Grimes, new SVP of Mobile Commerce for Catalina and former CEO of Modiv Media. “Helping shoppers save time and money through an intuitive and relevant mobile experience is paramount to the future of retail. When combined with Catalina’s deep targeting and large CPG-funded offer pool, this becomes ‘must have’ for retailers.” The entire Modiv team will remain in the Boston area and will be the foundation of Catalina’s mobility efforts, according to information released by the two companies.

Modiv Media and Its Platform Bought by Catalina Marketing

Channel Factoid

Employee turnover levels in the retail industry are quietly rising, according to the new survey from Hay Group, the global management consulting firm. With an improving job market and solid first quarter sales, retailers are experiencing more movement among their store hourly workers. Retailers reported the median turnover rate of 67% for part-time store workers in the most recent one-year study period, versus 51% for the previous study period. In the case of full-time workers, this rate was 24%, slightly lower than the 27% reported earlier. For distribution center positions, hourly workers showed 22% turnover, versus 17%. One in five retailers confirmed they have experienced more turnover in the first part of 2012, and for the remainder of the year 82% expect to see the most turnover among their store hourly workers. Likewise, nearly one-third anticipate higher levels of turnover among hourly workers at distribution centers. “Higher employee turnover is a double-edged sword,” observed Maryam Morse in Hay Group’s Retail Practice. “One one hand, it’s a harbinger of an improving economy, but on the other it’s a significant challenge for retailers who will need to devote more time and resources to retention and recruiting. Retailers are very focused on profitability right now, which is likely leading to an increased demand for part-time workers, who can be scheduled to work at only the highest traffic times.”

HELLO GOODBYE

Changes Tagged by Checkpoint

Rob van der Merwe has stepped down as Chairman, CEO, and President of Checkpoint Systems (Thorofare, NJ), effective immediately. The provider of loss prevention tags for retail has named Independent Board Director George Babich, Jr., “an executive with proven turnaround experience,” as Interim CEO/President and has elected William S. Antle as Non-Executive Chairman. A special committee will lead the strategic review of each of the company’s business units and determine the best strategies for moving forward, it said. This comes after widening first quarter losses of $11 million, or 27 cents per share, compared to $8.7 million, or 22 cents per share, in the same prior-year period. Revenue fell 11% to $162 million from $182 million.

“Checkpoint’s recent performance continued to be dogged by volatile retail market conditions during the first quarter,” Rob van der Merwe stated. “Despite this, the cost take-out we committed to last October is solidly on track and I am proud of the rapid progress made by the global teams. The Board and I have mutually agreed that a change would be in the best interests of the company. Accordingly, I will be assisting George to effect a smooth transition before taking early retirement. My team is in good hands and I would like to take this opportunity to publicly wish them the very best going forward.”

Babich has served on the Checkpoint Board since 2006, and brings experience as President and CFO of Pep Boys Auto, as well as senior financial management positions at Pepsico, Ford, and The Franklin Mint over his 30-year career. Antle has been on the Checkpoint Board since 2003 and carries turn-around credentials at Oak Industries, the Hadleigh Group, and Bain & Company. Following an internal assessment of strengths and weaknesses, and the special committee’s suggestions, Checkpoint will recruit its permanent CEO, with both external and internal candidates considered.

In describing the company’s current position, Babich noted, “We have a strong financial foundation that includes a solid balance sheet and significant cash reserves, an attractive range of product offerings, and a well-established global customer base. We have made notable progress in meeting our cost-reduction targets and will continue to do so. I look forward to working with the company’s talented management team and dedicated employees to expand our sales channels, identify new business opportunities, and accelerate the pace of both technology development and R&D.”

Rob Van Der Merwe Steps Down as Chairman, CEO, and President

Stratix Sold on Paolino

Stratix Corporation (Norcross, GA), the enterprise mobility solution provider with deep roots in the barcode industry, has named Kevin Paolino as its new VP of Sales. Most recently, Paolino filled the similar position for Blue Cat Networks, where he reportedly led the top producing business unit in the U.S. and Latin America. Previous posts have included executive sales management at Reflexis and Enfotrust Networks, in addition to time as Operations Director, Southeast Region, at Symbol Technologies (now Motorola Solutions).

“Kevin’s diverse experience in hardware, software, and professional services, as well as international experience, will be an enormous asset to Stratix as we pursue our expansion strategy,” remarked Gina Gallo, CEO/President. “His leadership, energy, passion, and positive attitude will contribute greatly to the Stratix culture.” As customers, Stratix lists many of the world’s Fortune 500 companies in retail, transportation, logistics, and field service.

Stratix also announced that Peter Dalpe, former VP of Sales, will be taking on new responsibilities as Director of Managed Services. “Leading the design, packaging, and positioning of our managed service provider (MSP) offerings, inclusive of life cycle management (LCM), mobile device management (MDM), and strategic support for the growing popularity of consumer-grade devices in the enterprise,” summarized Gallo. Dalpe, some RRN.Com readers may recount, ran sales teams at three of the late, legendary brand names in Auto ID: Symbol Technologies, Telxon, and PSC.

Kevin Paolino, VP of Sales, Stratix Corporation

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